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How We Protect Your Privacy

Your account details, payment information and activity on new8myr are protected by strict data-handling practices and encryption.

Encrypted account securityClear data retention rulesYour access and control rights
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new8myr How We Protect Your Privacy
QUESTIONS ANSWERED

Get Help With Your Privacy

Have a question about how we handle your data or want to request access to your information? Our support team can walk you through your privacy rights and help you manage your account settings. We respond to privacy requests and data-access inquiries within the timeframe required by local law.

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Email Support

Send a privacy request or data-access question to our support inbox. We aim to respond within five business days with full details about what we hold and how it's protected.

Live Chat

Open the chat window in your account to ask about your data rights. Our team can explain your options for accessing, updating or removing personal information from your profile.

Account Settings

Log in to your new8myr account to view and update your contact details, payment methods and communication preferences directly without contacting support.

DATA HANDLING EXPLAINED

How We Keep Your Data Safe

Protecting your privacy starts with how we collect, store and share your information. Every deposit via Touch 'n Go, GrabPay, Boost dan FPX is encrypted.

Encryption & Security

All payment data and account credentials are encrypted in transit and at rest. We use SSL/TLS protocols to protect your information when you log in, deposit or withdraw.

Data Retention

We keep your account history, transaction records and personal details only as long as required by law and to resolve disputes. Inactive accounts are reviewed according to our retention schedule.

Cookie & Tracking

We use cookies to remember your login, track your gameplay and improve your experience. You can manage cookie preferences in your browser; some features may not work if cookies are disabled.

Third-Party Sharing

We share data only with payment processors (Touch 'n Go, GrabPay, Boost dan FPX operators), our game studios and compliance partners. No unrelated marketing companies receive your details.

Your Access Rights

You can request a copy of all data we hold about you. Contact support to download your account history, deposits, withdrawals and personal information in a readable format.

Policy Updates

We update this policy when our practices change. We'll notify you of material changes via email or in-account alert and ask for your consent if required by law.

Privacy Questions & Answers

Find answers to the most common questions about how new8myr handles your data, what information we collect and how you can control your privacy settings.

We collect your name, email, phone number, date of birth and address when you open an account. We also record your gameplay activity, deposits and withdrawals, IP address, and device information to verify your identity and prevent fraud.

We retain your account data for as long as your account is active plus a period required by local law to resolve disputes and meet regulatory obligations. Deleted accounts are purged according to our retention policy, typically within 12 months.

Yes. You can request a data-access report by contacting our support team via email or live chat. We'll provide your account history, transactions and personal details in a downloadable format within five business days.

Your payment details are encrypted and transmitted directly to the payment provider. new8myr does not store full card or wallet credentials. Payment data is handled according to industry security standards and local financial regulations.

Only you, our support team (when you contact them), and our compliance team (to verify fair play and detect fraud) can access your account details. No other player or external party can view your gameplay history or personal information.

Log into your account and visit your profile settings to update your email, phone number or address. To request permanent deletion of your data, contact support and we'll guide you through the process and any account-closure requirements.

Closed accounts are deactivated immediately. We retain anonymised transaction records as required by law for dispute resolution and regulatory compliance, but your personal details are deleted or anonymised according to our retention policy.

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