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Terms & Conditions That Protect You

When you open an account with new8myr, you're entering into a clear agreement about how your account works, what we expect from you, and what you can expect…

Account RulesDeposit & Withdrawal TermsDispute ResolutionUser Rights
new8myr Terms & Conditions That Protect You
REACH OUR TEAM

Get Help With Your Terms Questions

If anything in our terms is unclear, or if you have a specific question about your account rights or our policies, our support team is here to explain. You can contact us through multiple channels, and we respond to all inquiries promptly.

Team online

Live Chat Support

Open the chat window in your account lobby during support hours and speak to a team member about any terms-related questions or policy clarification you need.

Email Support

Send a detailed message to our support inbox with your account email and question. We aim to respond within 24 hours with a clear explanation of the relevant terms.

Account Settings

Review your own account agreement, deposit history and withdrawal records in your account dashboard. All terms apply equally to every account holder.

HOW WE PROTECT YOU

Security, Data & Account Integrity

Your account and personal information are protected through industry-standard encryption, and we follow strict protocols to verify withdrawals and prevent fraud.

Data Handling

We collect only the information needed to verify your identity, process payments and manage your account. Your personal data is encrypted and stored securely, never shared with third parties without your consent.

Account Access

Your login credentials are yours alone. We never ask for your password via email or chat. If you suspect unauthorised activity, contact support immediately and we will investigate and reset your account.

Withdrawal Verification

All withdrawals require us to confirm your identity and account details match our records. This protects you from fraud and ensures only you can access your winnings.

Transaction History

Every deposit, withdrawal and gaming round is recorded in your account. You can review your full history anytime and download statements for your records.

Data Retention

We keep your account information for as long as your account is active, plus the period required by law. You can request deletion of certain data once your account is closed.

Your Rights

You have the right to access, correct or request deletion of your personal data. Submit requests through your account settings or by contacting support with your account details.

Answers to Your Terms Questions

Read answers to the questions we hear most often about account terms, eligibility, deposits, withdrawals and your rights as an account holder.

Account eligibility depends on your location and local law. Access is available where local law permits. You must be of legal age in your jurisdiction and not resident in a jurisdiction where our service is prohibited. During registration, you confirm you meet these requirements.

We accept Touch 'n Go, GrabPay, Boost dan FPX for deposits in Malaysia. Each method processes instantly once authorised, and the funds appear in your account within seconds. You can choose your preferred method during deposit.

Withdrawals typically complete within 1-3 business days after we verify your account details and process your request. Some methods may clear faster. You can track your withdrawal status in your account history.

You can update certain account details like your password or contact information in your settings. To close your account permanently, contact support with your request. Closing an account is irreversible and requires verification.

If you believe a round was processed incorrectly, contact support within 30 days with the date, time and game name. We will review the transaction log and explain the outcome. Our house rules and game odds are detailed in your account terms.

Your data is encrypted using industry-standard security and stored on protected servers. We do not share your information with third parties without consent. You can review what data we hold and request a copy anytime through your account.

Contact support immediately and describe the activity. We will investigate, reset your password, and secure your account. Do not share your login credentials with anyone. Enable any optional security features available in your account settings.